Returns & Exchanges
We want you to be fully satisfied with your JACK&JONES purchase, which is why we offer a 30-day return window for all unworn items with original tags still attached. Whether you shopped online or in-store, we make the process simple and transparent to ensure you find the perfect fit and style.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack the Items
Place the items in their original packaging or a secure box, ensuring all original garment tags and labels remain attached.
Ship It Back
Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects and processes your return, a refund will be issued to your original payment method within 10-14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing